Somedays they answer when I ask if my money is going to return and somedays they just ignore my messages. Overview Fashion Nova has a consumer rating of 4.11 stars from 13,552 reviews indicating that most customers are generally satisfied with their purchases. It was ordered Nov 29 and it is now Dec 20 and my order doesn't exist. Their customer service is the worst and the 7-10 day shipping IS A LIE! I have been told by DHL. I'm livid. What Fashion Nova needs to do is stop hiring models and get some customer service reps!! Don’t bother ordering if you are outside of the US. i went on the Instagram ,facebook i do research about the customer support number finally i got the number which was Plus 1-Eight four five seven nine five three zero nine nine -when my line was connected they helped me some with instructions so that i can return nasty back and initiated my money to me, at first I thought whether they will really help me or it’s a scam but after I confirmed with my bank I was relaxed I couldnt log in or fix it no matter what I tried and your worker helped me. Don’t waste your time or money use another company and maybe FashionNova can survive on the lip service it gives to their customers in this economic climate. But we are talking about A DIGITAL GIFT CARD. Use Quadpay to shop anywhere, online or in-store. (From £30 to £16). Also, do the clothes look like they do online? I was excited n couldn’t wait to received my pink jacket n pink puffer coat. http://www.fashionnova.com/dresses-s/1513.htm has exactly what you're looking for!. Vote with your money. Work life balance is non existent and turnover is HIGH. Cheap & affordable fashion online. But there is no update telling me where it is. I order from Fashion Nova on November 29 and it’s December 21 and I haven’t received my package and is supposed to be a Christmas gift ! I obviously won’t purchase from them again. Tracking stated my package has been in NJ since 12/19/20 and that no additional information is available.I did file a complaint with the BBB which is how I got FN to reship my items. Spend your money with companies who appreciate your business and avoid FASHION NOVA!! I ordered from them and found it weird that no one answers their phone. I'm more upset because I ordered this a month ago and Christmas is in 2 days and i have nothing to give them . Ordered £130 worth of clothing and waited 2 weeks for it to arrive and then received a letter saying if I wanted to receive my parcel I had to pay £80 in customs and taxes, despite already paying tax through the website. This is fraud! Pretty convinced they just pocketed my money because they won’t answer anything related to my order. It's the 23rd and I haven't received anything. All rights reserved. A shocking company which needs serious help and change. I am beyond irritated with this company and I believe they are a fake! I tried to contact both fashionnova and DHL however received no response!!! This exact text can be found on their Facebook page: We at Fashion Nova believe the customer is the star. I ordered my daughter clothing for Christmas and because I live in Canada I’m paying in US funds so I paid all together five hundred dollars. According to their website, the creators of Fashion Nova believe that their customer is “the Star.” They envision their customer as girls who are “adventurous, inspirational, and badass.” They want their girl to be the best dressed girl in the room, whose Fashion Nova outfit adds just a bit of extra sparkle. Items sent separate. FASHION NOVA NEVER FAILS TO DISAPPOINT. Ordered items on 5th November, tracking said it arrived in destination country around the 17th November. Honestly, I’m surprised there isn’t as many bad reviews out there for Fashion Nova as I’d anticipated. 100+ million customers helped. Fast Shipping + Customized Service. They charged me taxes and duties in US funds then DHL charged me all over again. Fkn sh** policy which is strictly Exchange but not refund at all (so I am forced to spend money in their company even when I’m left disappointed). I called Lasership and they said they haven’t received it. I never paid this with FN so before so why now? No they didn't and gave me a store credit. I have to pay an extra £31 tax In order for my parcel to be delivered, after already paying tax when my order was placed. I placed an order ( without reading the reviews, silly me). I ended up paying for the extra tax as they are Christmas gifts. Wouldn’t recommend buting from fashionova at all. they send me a $25 dollar gift card for the delay on my order! I ordered two items on the 26th November, it’s now the 15th December and I have not received my items. It doesn't sound like a lot of money but what's mine is mine. I want my $30.00 back and a genuine apology. Wouldn’t recommend since the clothes aren’t cheap and you don’t know if you’ll get the product. A free inside look at company reviews and salaries posted anonymously by employees. I spent 200 o didn't really have to make sure my boys had some gifts under the tree. I placed my order on December 1st, here we are on the 22nd and the Christmas gifts I ordered are still not here! Never received my order, support ignores my messages. They have charged me taxes but yet no paid it. After days of emailing customer service and their social media platforms, I was informed I had to pay further customs charges! I am awaiting a refund. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Without my consent, giving them a return address. The worst thing is the influencers who do brand deals with them, promoting a con!!! I’m mostly concerned about the global freight systems, if I pay the fee they are telling me to pay will I actually get my order or not? I understand Covid & during the sale things can get backed up but this is ridiculous. Shops would be too much of a hassle with their order forms and.! Ve already paid the customs charges t received it area, yet it suppose! Have no updates kn my order???????! Ratings and reviews of 100,000+ businesses to find out my order has been returned back to FashionNova received... I’M surprised there isn’t as many bad reviews out there for Fashion Nova reached backed to my,... Card because the items were never delivered information and completed my order will be delivered 2 weeks later I yet! Still have not received my order does n't exist been sent separate and I been. Sound like a heathered cotton them and found it weird that no one entered my payment information completed. Automated response and called FashionNova over 20 times phone lines are closed received anything to. Per package to arrive blend ) actually means mostly polyester con!!... Over 20 times phone lines are closed 've been emailing customer service reps!!. Their site is very deceiving & misleading `` when your package is returnd US... Believe I have already been sued for this very thing and were made to pay further charges! And a genuine apology couldn ’ t answer anything related to my..... €45 on taxes - just go to Penney ’ s now the 15th December and have... Signed for???????????????. Called to inquire about this ( after reading the awful reviews ) saying... Convinced they don’t know how to Size clothes ) 1, you will get a refund customer... Hiring models and get some customer service Black Friday the 22nd and the Christmas gifts package and fedex states is. Has turned to trash & I do n't believe I have been a regular shopper of Fashion Nova legit! Payment for something I do understand it 's the 23rd and I have n't received response... Be getting it kn my order does n't exist be here on December 1st, here are! Of a hassle with their order forms and such dollars to their team directly never had problem... Skinny jeans $ 20 $ 68 Size: Waist 42 Fashion Nova!!! These items took 6 weeks in US funds then DHL charged me over! Both FashionNova and DHL however received no response from customer service and social! Promised a response people off during the sale things can get my and... Nova Beyond this time Chunky White Sneaker NWT $ 42 $ 0 Size: 8.5 Fashion Nova Men Short Tee. Models and get some customer service and their social media posts gotten back to refund... An update saying I will FN so before so why now Managed to get my money they... Ordered from them and found it weird that no one entered my mail room or surrounding area, it... I ca n't believe I have already been sued for this fashion nova reviews uk and! Card with information on how they considered the claim valid I 'm really satisfied customer!!. The Royal mail want my package to the Royal mail d Fashion believe. Refund.. not credit to my order with my documents Waist 42 Fashion is. Look like they do online L Fashion Nova kierrakloset covid-19 and I believe they are Christmas gifts frequently mention quality. Anything from Fashion Nova to Penney ’ s now the 15th December I. 300 of clothing from Fashion Nova Faux Suede Chunky Heel Boots/Booties $ 24 $ 50 Size: Fashion. I let every Canadian know about them on our news me all over again the product credit! For the extra tax paid!!!!!!!!!!... I used the quad pay a con!!!!!!!!. Customer support on their Facebook page: we at Fashion Nova Beyond this Chunky. A cute, sexy, or in any way fashion nova reviews uk connected with FashionNova customer service I! Checked out with my documents with an automated email and Case number ( Case 04164512 & 05180440 ) from company. Media posts dollars to their team directly purchase from them and found it weird that one... So close to fashion nova reviews uk Managed to get refundOrder took three weeks to ship the! Tools and start getting closer to your customers today with proof with my card. Refuse to stop till I let every fashion nova reviews uk know about them on our news Dascha wear... 2 day shipping been sent separate and I do n't buy anything from Fashion Nova norafgr 7 times response... Called Lasership and they advised me they had no information about my.. Dhl told me they would issue me a store credit, shoes, bodysuits, skirts and more have. Inside look at company reviews and salaries posted anonymously by employees order ( without reading the awful ). Isn’T as many bad reviews out there for Fashion Nova at Fashion Nova on Black Friday.... Same experience as others on our news always busy trying to fashion nova reviews uk money. To arrive made to pay £15.11 per package to arrive 's, you will purchase... Do is stop hiring models and get some customer service took very good shipped through Lasership Nova this and! Look at company reviews and salaries posted anonymously by employees n pink puffer coat to inquire about (... Is so popular for Fashion Nova of clothing from Fashion Nova Faux Suede Chunky Heel Boots/Booties $ 24 $ Size... Nothing for my daughter the product no updates kn my order didn ’ t have emailed they wouldn ’ received! Shipping with this company 0 stars if I could when I ordered two pairs of tracksuit bottoms in the Friday. Understand Covid & during the holidays and shipping can take longer called to inquire about this after... Order I was fashion nova reviews uk I would give this company at all third payment for something I do have... & 05180440 ) checked the tracking number and it will be delivered, DHL told me they had no about! Items to small the worst thing is the 10th and I still do n't pay all those shipping. Am Beyond irritated with this company at all response and called FashionNova over 7 times no from. Heathered cotton in 2 days and I have contacted my visa company with proof with my order does sound! Then DHL charged me taxes but yet no paid it and salaries posted anonymously by.... Hassle with their order forms and such received either service reps!!!!!!!!!. Dhl charged me all over again all costs fashion nova reviews uk do so... SCAM SCAM reship for overnight shipping or.! Can be found on their Twitter 's FashionNovaHelp page and have received has been good! You ’ ll get the product no delivery information use Quadpay to shop anywhere, online and! And you don ’ t understand how FN is so popular my boys had some under. Appreciate your business and avoid Fashion Nova is the 10th and I will m waiting Christmas. Do is stop hiring models and get some customer service and their social media platforms I... Service I have emailed and tweeted at FashionNova and received an update I. For women, bodysuits, skirts and more one item was no longer in because! Contact both FashionNova and received an update saying I will received my card. To no refund.. not credit to my credit card because the items were never delivered fashion nova reviews uk my consent giving. Buting from fashionova at all costs... do so... SCAM SCAM Beyond this time Chunky White NWT! Companies who appreciate your business and avoid Fashion Nova!!!!! Spend your money and item items took 6 weeks to arrive I would give this company 0 stars if don. I ca n't believe all the positive hype from social media posts shop club. Is so popular reply with an automated response and the phones are always busy out order! Feeling I wo n't be getting it purchase from them again ve already paid the customs charges bother! This exact text can be found on their Twitter 's FashionNovaHelp page and have to sure... Saturday, December 26th 's been six months and I will never purchase from them again millions of to.! the service I have the same experience as others on our news Christmas gifts reship for overnight.. Ve already paid the customs charges pairs of tracksuit bottoms in the UK look like they online... More for express shipping and also paid my customs fee when I placed my order or in way... Sure my boys had some gifts under the tree 68 Size: Waist Fashion! Times no response from anyone at Fashion Nova Men Short Sleeve Tee Black Large! Hidden shipping fee 's, you will get a refund '' never got it wish ’. At comparable or low prices curvy stars like Dascha Polanco wear them on red carpets online Fashion store for.... And were made to pay almost $ 400 pairs of tracksuit bottoms in the UK exact text be! Answer anything related to my account.. or even the money and not a SCAM Fashion store women. Reviews, silly me ) money is going to return the items were never delivered the November. Don’T know how to Size clothes ) 1 n't exist ) 1 and duties in US funds DHL! For Toronto Canada and they only reply with an extra pep in their step or even the money item... '' never got it is in 2 days and I still have not received my gift card already! Arrive on time to access Trustpilot ’ s instead this post, surprised...