The carpet treatment is clearly faulty (if tap water is staining a beige carpet black) and are now attempting to wriggle out of their responsibilities. I also have had problems with Velspar paint. They are a great paint as far as application. Not one dried right. Repeals moister and rainwater. Always on hold over 15 mins and promises never met, frankly they lie to you and tell you they sent out a check and it never comes. Great color choices and coverage. We bought the primer that was recommended and they mixed our red. The salesman told me that the Valspar paint was a far superior product and that the bonus was that it is marginally cheaper. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Valspar Paint Customer Service. Let’s Review. They promised to call me back "today or tomorrow". DO NOT BUY GUARDMEN. I will not accept this, and an email has been sent to them informing them of my intention to either see this carpet cleaned of the stains, or face further action. Report to the BBB hurry. We used Valspar for something -- don't remember what, but it was wall paint and we were happy with it. Valspar and B&Q say they will pay for the cost of redecoration. They sold me an expensive warranty guaranteed to protect me and my furniture and to honor repairs for up to five years. Valspar Paint Customer Service Contacts +1 877 825 7727 +1 800 845 9061. They were also nasty on the phone and I contacted Bob's furniture and insisted they send someone. The paint continues to amaze me at how well it hold up from the kitchen to the closet and even the bathroom. It wears well and washes well. Despite Valspar’s claims that its exterior paint can be used on vinyl siding, customers that use the paint on their homes report a host of problems like peeling paint, and even buckling and warping of the siding. Strange? The problem can occur when applying paint too heavily or painting when the air or surface temperature is too cold. Enjoy reading our tips and recommendations. I have recently had cause to enter a claim, having used the supplied cleaning kit which was sent to me when initiating the claim. Use a paint shield or piece of card to guard against picking up dirt from a floor. The price isn’t that bad and check the mismatched paint, a real deal. Lowe's should drop them as a provider. Some odours, emitting from some walls and cupboards, that have been painted with (some paints including) Valspar paint, seem to get worse in hotter weather, and this has led customers to complain that it is causing headaches. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. We pulled down trim, missed, and textured walls. Initial Valspar Paint complaints should be directed to their team directly. Slow cure equals longevity. It has now re-added it. Valspar Paint UK 338 views. The Cashmere paint is flat finish. They will offer to give you your money back and pay for oil based sealer to fix the problem . We chose Juniper Breeze and it only needed one coat. Then they said that too much time had passed since it was reported so they would not fix the piece. Had my whole house painted in May same problem bloody nightmare, been following this thread, has anyone found another way of getting rid of it apart from the Zinsser as even though after a long battle Valspar have said they will pay for my decorators the sealant and the paint I am struggling to find painter's that are willing to use this stuff in such large amounts ? There was a lot of little drips, no problem as long as you brush them off right away. I've always used Valspar paints. The problem is that the Valspar paint would not lose its tackiness; you would lay something on a painted shelf and the item would stick to it. Call Valspar, tell them you used this paint and it spotted where you cut in or went back anywhere for a second coat. Consumers who painted their homes with Valspar Exterior Paint noticed a number of problems shortly after the paint job was finished. I first prep'ed the surface by washing the wall with "Tide w/ bleach". On 15/11, I rang them again as I had heard nothing! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I always try to find this brand 1st! Staff at Lowe's is very knowledgeable about brand, and can help you with choosing finish. The paint is not covering in one coat like it's suppose to going from yellow to a tan & a light brown color. It has been about 6 months since he painted it. I was told it was b/c the paint was red and it's hard to use. Valspar Ceiling Paint Complaints information. I called the Valspar rep and like everyone else I got the run around. But the Valspar paint was coming off in huge flakes. Would have given a 5 until they made ALL their paints with primer. It has since been addressed. It has now re-added it. Be the first one to find this review helpful. My husband and I bought a fixer upper. I shouldn't have but needs must! Glows in the moonlight. You are able to mix a variety of colors to get the perfect color you are looking for. After being told today that someone would call me within 48 hrs, I have all but lost the will to live! Jump to Latest Follow 1 - 3 of 3 Posts. As long as I prep the surface I am painting properly, the paint never fails. They felt very tacky to the touch. This company is not yet accredited. This would allow the buyer to seek a full refund and claim consequential loss, such as a decorator’s labour charge if the paint has been applied to a wall.’ I had my carpets professionally cleaned by a company (name withheld so far) and paid handsomely for additional 'cover' which promised protection against accidental spills which caused stains, amongst other things. We needed to paint the whole house. One of them advises you that you should not use explosive materials in the shaker:cool:. I have today received a letter from Valspar Industries (UK) Ltd, the parent company of Guardsman Furniture Solutions refusing to honor the agreement stating some obscure rules hidden within the guarantee smallprint: namely as the staining has been ongoing, I should have reported each one as and when it occurred. We painted the kitchen first. All rights reserved. Cats pee is the way most customers are describing the awful scent that fluctuates depending on the temperature. Copyright © 2020 Consumers Unified LLC. Valspar and B&Q say they will pay for the cost of redecoration. Re. We bought Valspar paint in many colors. With all kinds of colors to choose from, I have never had a problem finding just the right color for my application. Strain old paint through a paint strainer or a pair of tights. Unsubscribe easily. Came back the next day to find all the paint had peeled and flakes off the walls. Even though Valspar may cover a surface as paint should do, it is unsatisfactory if it is foul-smelling. Valspar says the problem is caused by an additive being removed from some of its paint. The carpet treatment is clearly faulty (if tap water is staining a beige carpet black) and are now attempting to wriggle out of their responsibilities. I primed with valspar bonding primer, then sanded, then painted with the cabinet paint suggested here; the sanded using a 220 grit by hand, then cleaned using a wash cloth and water to remove the dust, then painted again. There is NO WAY that I can get away with 1 coat of paint - even when I would buy the more expensive (one coat only) paint. Not as much as I have. I like it because I don't have to put a lot of primer on my wall for me to get a great painting job. Use this comments board to leave complaints and reviews about Valspar Paint. Primer paint is more expensive, covers less area, and you still need 2 coats on your wall - thus bringing your painting costs significantly up. I phoned on 18/11 & the upshot was that a technician would collect the table for repair and would be in contact to arrange a date. THE Dulux took no time at all with only 2 coats applied & the finish superb. One gallon covered half of my exterior walls. We value your privacy. The paint was sprayed, so it is not possible to say how much was used, but it covered the cabinets adequately. Valspar offers a lifetime warranty on its paint, but unfortunately, in the case of its exterior paint product, there was actual damage done to the existing vinyl siding on the home. Its location on this page may change next time you visit. Discuss the issues you have had with Valspar Paint and work with their customer service team to find a resolution. Thank you, you have successfully subscribed to our newsletter! Their best vinyl silk (V700) is advertised as having great coverage, durability etc. For more information about reviews on ConsumerAffairs.com please visit our I purchased Valspar “Reserve” One coat, primer, stain blocker & paint. Four months of calling, sending receipts and photos. On four different occasions I waited all day for them to come. I had my carpets professionally cleaned by a company (name witheld so far) and paid handsomely for additional 'cover' which promised protection against accidental spills which caused stains, amongst other things. With a lot of other interior paint's I've not had this much trouble. Research complaints at our website. My complaint now is that they have rejected any responsibility for the claim, despite the fact they insured against this kind of thing. Sign up to receive our free weekly newsletter. I poured about a "pint" of paint out of the gallon can into one of those plastic paint mixing buckets they sell in the paint section. I am disabled and I needed help the first time. $40.00 gallon. ConsumerAffairs is not a government agency. My complaint now is that they have rejected any responsibility for the claim, despite the fact they insured against this kind of thing. B&q won't take it back unless "there's a problem with the paint". My ordeal with Valspar/Guardsman began late January, into Feb. Very slow claim processing and never call back as promised, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. REPORT TO BBB. Decorator is coming tomorrow. 1:00. I have written to their corporate office. Sometimes I need two coats but a lot of times I can go with one. I have used water based when it's gone off real bad, stunk like hell in tin but thinned a little and rolled on. I am sick of wasting time & money on the phone and don't think I have ever encountered customer service as poor as that I have been given by Valspar!! It comes flat, semi satin glossy, eggshell, what could be better and it’s sold at all Lowe's. Can't speak for their top of the line paint since I only use Signature. Two days later the fresh Valspar paint is starting to flake in areas where it was knocked by the electrician. 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Successfully subscribed to our newsletter could be better and it ’ s the worst on!